FAQ
How can I become a member and what does that mean?
Scrapbook Circle is a monthly kit club that designs a unique scrapbooking kit each month and mails it to their subscribers. We create a kit each month filled with the most current scrapbooking products including patterned paper, custom embellishments and digital downloads.
When you become a subscriber of Scrapbook Circle kits, you are guaranteed a kit each month. We also will be offering our subscribers exclusive downloads, an idea gallery filled with kit ideas from our design team and fantastic customer service.
We also have a community page on Facebook where you can share ideas, share your layouts and interact with other Scrapbook Circle members. You do not need to be a subscriber to join us on Facebook.
www.facebook.com/scrapbookcircle
How long does a subscription last?
We offer a one-month trial subscription of $34.50 plus s+h. You can get just one kit without any commitment to purchase more.
We also offer an autoship subscription at a price of $29.50 per kit. If you make this selection, we ask that you purchase at least two consecutive kits before canceling. You will continue to receive our kits until you let us know you want to cancel your subscription.
What payment methods do you accept?
We currently accept Visa, MasterCard and Paypal. All payments are run through Paypal and you will need to have a Paypal account to set up your autoship plan.
How do I set up my automatic payment plan?
When you purchase a kit on our site, you will be paying for your first kit. On the second month of your subscription, you will be sent a link you can follow to set up your recurring payment plan with Paypal. We set up new recurring plans between the 25th – 1st of the month.
When does my subscription begin?
It will begin with the current month’s kit, unless it has already sold out. If it has sold out, you will start with the following month’s kit.
When will my kit ship and what are the shipping costs?
Your kit will ship by the 10th of the month. Kits in the US are shipped via Priority USPS with delivery confirmation and should be received within 2 – 3 business days. Shipping within the US is $7.50 per kit.
International shipping takes up to 15 business day. We ship USPS first class mail. Shipping rate to Canada is $7.50 per kit and all other destinations is $14.00 per kit.
What if I need to change my billing or shipping information?
Sign in to Paypal and update your billing information.
***Important***Also, send an email to info@scrapbookcircle.com to let us know to update your mailing address. Paypal does not notify us when your address is changed. We use the USPS shipping system and we need to update that system when an address is changed.
How much do add-ons cost to ship?
Add-ons ship for FREE with your monthly kit.
Can I skip a kit?
Yes, you can. You need to contact us before the 25th of the month for the following month’s kit. We ask that if you do need to skip a kit, that you only skip once within a six-month time period.
When can I cancel my subscription?
If you sign up at the discounted autoship subscription price, you can cancel after receiving your first two kits. No long commitment is required. If you need to cancel, just send an email to info@scrapbookcircle.com and we will take care of the rest. You will continue to receive kits until you let us know you want to cancel.
Do you offer group subscriptions?
Yes. Group subscriptions are a great way to save money on shipping and it’s fun to get to create with the same scrapbook products as your friends. We can fit up to FIVE kits in one shipping box. The group will pay one shipping rate of $7.50 for all of the kits shipped. A group subscription must be paid for by one person. (This is valid for a US shipping address only.)
Please contact us at info@scrapbookcircle.com to set up your group subscription.
Why did I receive a different product than the one listed on the site?
Although be do our very best to get products to us on time, on extremely rare occasions, we will have to make a product swap on a kit due to slow shipping from the manufacturer to us. The substituted product will be of equal or greater value than the listed product.
Can I return a kit?
We list each item in the kit in addition to provide you with photos of the kit before you receive it. Please review these items carefully before a purchase is made because sales are final.
What if my kit arrives damaged?
We do our best to securely package your kit. If the package has been damaged in shipping please contact us within 10 days at orders@scrapbookcircle.com. We will require that the damaged kit be returned to us.